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Welcome to our online booking engine, where you'll find quick and easy travel quotes! We want to make your shopping experience as pleasant as possible so please review our answers to the most frequently asked questions. If you don't find an answer you're looking for, please email us with your question. Thanks again for choosing King’s Travel!
Fare Quote
Booking
Purchase
Where
do I login?
Although you do not need to log in to access the system.
To log into the system, click on the green “Login/Tools" button
on the top right of the web page. Log in under the first row
called “Customer Login". (Back to top)
How
do I choose a specific airline or time?
If you know the time or airline that your customer would like
to travel, you can select it thorough an “advanced search".
Click on the air tab to go to the air booking page. Click
on the “advanced search" button under the “price it" button.
This will allow you to search by distinct times (ie. 1:00
pm vs. afternoon) and airline. Please ensure that the airline
you choose services bulk fares for that city pair. (Back to top)
How
do I choose a specific flight?
To choose a specific flight, you should first do an “advance
search" by airline and time. See answer to “How do I choose
a specific airline or time". After the computer is done checking
for a fare quote, it will provide various flight options for
that particular price. Then, you can modify which leg (segment)
you would like to select for inbound and outbound flights
for that price. Please be sure to scroll down the page for
additional flights available as the computer lists quotes
by lowest to highest price (ie. if only a higher class of
service is available for your flight, it may be further down
on the page). (Back to top)
Why
does the computer only return published fare prices on my
selection?
Many factors affect the pricing. If there is no availability
for that date, the computer will return only the published
fare. If you are flexible, select another date to try to obtain
a lower price. If you are unable to get a satisfactory price,
please call our office to do an advanced pricing search for
you. (Back to top)
Which
fare quotes cannot be done online?
For the following reservations, please call our office for
a fare quote:
I
need to make multiple stops or a stopover. What do I do?
Please call our office for a fare quote involving multiple
stops, multiple connections or a stopover. (Back to top)
When
I try to make a reservation, I get this error message: Worldspan
Sell Error.
This error message “Worldspan Sell Error" may indicate several
things. First, it may indicate that from the time of the availability
request to the actual booking (booking is done after the passenger
names are submitted), the seats that were showing as available
have been taken (ie. No longer available). Thus, the system
is not able to complete your reservation. Secondly, your fare
quote may involve multiple connections (ie. HNL to MCO with
a connection in DFW and LAX). Although these seats may be
available, the system cannot book multiple connection flights.
If you would like to reserve these multiple connection flights,
please call our office for an advance search reservation and
pricing. Please advise our office agent of the specific flights
that you are requesting and that it involves multiple connection
flights. (Back to top)
The
system quotes me a price, but I am unable to complete the
booking. What happened and what can I do?
Please see answer to When I try to make a reservation, I get
this error message: Worldspan Sell Error. Please call our
office for assistance. (Back to top)
How
are reservation canceled?
If a reservation is not
purchased by the expiration time, the reservation is automatically
canceled by the system. Reservations can also be canceled
by the airlines. (Back to top)
How
long can I hold my reservation?
Reservations are instant purchase. Please note that reservations
can be canceled by the airlines. (Back to top)
Can
I extend the hold time on my reservation?
Is
the record locator on the itinerary the airline confirmation
number? How
do I change a name on the reservation? How
do I purchase a reservation? I
received my tickets, but my reservation has been canceled.
How did that happen and what do I do? How
do I know that my tickets were issued? How
can I request seat assignments?
Yes. If you require additional time to hold a reservation,
you do not need to rebook the reservation. Please call our
office and request additional time to hold the reservation.
If our agent is able to extend the hold (due to ticketing
restraints), they will do so. Then, your reservation will
be held for the additional hold time. If a reservation is
not purchased by the new expiration time, the reservation
will be automatically canceled by the system. Please note
that reservations can be canceled by the airlines. (Back
to top)
The
record locator is our office record locator number. When you
purchase the tickets, we will provide you a hard copy itinerary
with the airline record locator number. If you require this
information earlier, please feel free to email us. (Back to top)
If tickets have not been issued on this reservation, you can
modify the names. First, you must pull up the reservation.
This is done by clicking on the green “login/tools" button
at the top right of the web page. Search for your booking
utilizing the booking number, air passenger last name and
date. Click on the booking. Under the “activities" tab, you
will see a row of buttons starting with “itinerary" and ending
with “cancel". Select the “modify" button to the left of the
“cancel" button. Modify the names to the correct information.
If tickets have already been issued, please call our office
for assistance. (Back to top)
Click
on the “tools" button to get the booking search screen. Search
for the booking that you would like to purchase. Once you
have pulled up the reservation itinerary, click on the “make
payment" button half way down the screen. At the “payment"
page, enter your credit card information .Please note
we only accept Visa or Mastercharge. If the purchaser
is not the traveler, you must complete the credit card authorization
form and fax it to us with the requested information to 808-596-0505.
The tickets will be issued upon verification of funds received.
(Back to top)
This can occur if the reservation was not “purchased"
in the system prior to the hold cancellation date. See answer
to “How do I purchase a reservation above". If this happens,
please call our office for assistance. (Back to top)
You should receive a copy of the itinerary and passenger receipt
via mail after the tickets are issued. (Back
to top)
All seats are automatically assigned when available.
If you would like a particular preference, please call our
office. (Back to top)
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